Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Employment Helpdesk’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Definitions

I. The terms ‘Employment Helpdesk’, ‘us’ and ‘we’ refers to the owner of the website whose registered office is 772 White Rock Road, BATHURST NSW, Australia.

II. The term ‘you’ refers to the user or viewer of our website.

Terms of Use

Content on the Employment Helpdesk website is for your general information use only and is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, we may store personal information for use by third parties.

The use of information or materials on this website, by you, is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

All data remains the property of Employment Helpdesk.

Minimum term for product subscription access is 3 months. Cancelled subscription accounts can be reactivated at any time, with full access to training and tools, as per access entitlements.

This website contains materials that are owned and/or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance/branding, content and graphics. Reproduction of any of this content or material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced on this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Employment Helpdesk is committed to providing the highest quality of service to all of our clients. Feedback is encouraged and actively sought as an opportunity to maintain and improve the quality of our services. If you feel strongly that a service we have provided does not meet your needs or expectations we invite you to bring this to our attention. We will listen to your concerns.

How Can You Raise a Complaint?

You can let us know about any concerns by:

  1. Speaking with your Consultant, Trainer or the Program Coordinator, or by contacting the Service Manager responsible for the program or service you have accessed
  2. Putting your concerns in writing, addressed to the Service Director

How do we manage the complaints process?

  1. We document your concerns
  2. We investigate your complaint thoroughly
  3. We keep you informed of the progress of the complaint
  4. We do our very best to find a satisfactory solution for you
  5. If appropriate we will make improvements to our systems to avoid the reason for the complaint occurring again

Our Contact Details:

The Service Director can be contacted in any of the following ways:

Telephone: 1300 30 60 74

By email: sales@employmenthelpdesk.com

In writing to: Employment Helpdesk, 772 White Rock Road, Bathurst, NSW 2795, AUSTRALIA.